Contact information

bluemall.ch is an online shop operated by JTI Ventures AB. This page tells you how to reach us and what we can help you with.

How to reach us

Email: info@bluemall.ch
Telephone: we do not operate a telephone line. Email is our only support channel.

Please state your order number when you write to us. It is in your order confirmation and lets us find your order without asking further questions.

What we can help you with

The status of an order and where the parcel is
Returns and refunds within 30 days of delivery
Items that arrived damaged, incomplete or incorrect
Invoices and receipts
Questions about import VAT and customs charges on delivery into Switzerland

Who you are buying from

Company: JTI Ventures AB
Company registration number (Sweden): 559041-2358
VAT number (Sweden): SE559041235801
Address: Andesitgatan 6, 254 68 Helsingborg, Sweden

We have no physical stores and no collection point. Goods are shipped from Sweden within the EU.

Shipping times and costs, the 30-day return policy and the statutory warranty are set out in the shipping policy, the refund policy and the terms of service.

Still have a question?

Contact our customer service team. We are happy to help.