Shipping and delivery

This information applies to orders from Bluemall.pl with a delivery address in Poland. Orders are dispatched from Sweden, within the European Union.

How much does delivery cost?

The available delivery options and costs for your order appear at checkout after you enter your delivery address, before you pay. Amounts are shown in Polish złoty (PLN).

When will my order arrive?

Check the estimated delivery time shown with the item and during checkout. An estimate is an indication; any expressly agreed delivery deadline still applies. If delivery is delayed or you have a question, email info@bluemall.ch with your order number. Your statutory rights in the event of late delivery remain unaffected.

Damage, a missing parcel or an incorrect item

Check your order when it arrives. If anything is damaged, incorrect or missing, contact us. Include your order number and, if possible, photos of the item and packaging. Keep the packaging if you can; not having it does not remove your statutory rights.

We remain responsible for your order until you, or someone you nominate, receive it. You do not have to resolve a delivery problem with the carrier yourself.

Address and collection

Check your delivery address before ordering. If you discover an error afterwards, email us as soon as possible. We have no physical shop or collection point.

Returns

Changed your mind? Our refund policy explains how to notify us and return an item. For other questions, visit the contact page.

Last updated: 9 September 2026.