Contact details

Use our contact form for questions about an item, your order or a return. If your question is about an order, include its number so we can find it.

What can we help with?

• Orders, delivery and missing items.
• Withdrawal, returns and refunds.
• A damaged, incorrect or faulty item.
• Invoices and proof of purchase.

Describe your question and include your order number if you have one. If an item is damaged, describe the damage. Do not send payment card details or passwords.

Seller details

• Company: JTI Ventures AB
• Legal form: aktiebolag, a Swedish limited liability company
• Swedish company registration number: 559041-2358
• VAT number: SE559041235801
• Registered address: Andesitgatan 6, 254 68 Helsingborg, Sweden
• Email: info@bluemall.ch

We do not offer telephone support, a physical shop or a collection point. For parcel returns, use our contact form to request the correct return address and instructions. Our registered office is not a customer drop-off point.

Find information online

See shipping and delivery, returns and refunds, or the terms of sale.

Last updated: 11 September 2026.