Contact details

Need help with an order or a product? Contact Bluemall customer service at info@bluemall.ch or use our contact form.

What can we help with?

• Orders, delivery and missing items.
• Withdrawal, returns and refunds.
• A damaged, incorrect or faulty item.
• Invoices and proof of purchase.

Include your order number and describe your question. For damage, photos of the item and packaging can help us assess the problem. Please do not send card details or passwords.

Seller details

• Company: JTI Ventures AB
• Legal form: aktiebolag, a Swedish limited liability company
• Swedish company registration number: 559041-2358
• VAT number: SE559041235801
• Registered address: Andesitgatan 6, 254 68 Helsingborg, Sweden
• Email: info@bluemall.ch

We do not offer telephone support, a physical shop or a collection point. For parcel returns, email us for the correct return address and instructions. Our registered office is not a customer drop-off point.

Find information online

See shipping and delivery, returns and refunds, or the terms of sale.

Last updated: 9 September 2026.